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Privacy Policy

At SAT Mexico DMC, we understand that booking travel services online involves trust and the secure handling of sensitive information. We are committed to protecting the privacy of our clients and their personal data. This Privacy Policy outlines our principles and practices regarding the collection, use, and protection of personal and non-personal information. We take reasonable steps to safeguard the security of all information collected.

1. Personal Data Collection and Use

SAT Mexico DMC collects personal information only with your knowledge and consent. This information is typically provided during the booking process and may include:

  • Full name

  • Phone number

  • Home address

  • Nationality

  • Email address

  • Credit card details (number, expiration date, cardholder name, billing address)

  • Feedback or other information you choose to share

This information is collected when you make an online booking and is used for the following purposes:

  • Processing Reservations: Personal data will only be shared with suppliers (e.g., hotels, airlines, local operators) necessary for fulfilling your booking. It will not be sold, exchanged, or transferred to other third parties except as the law requires.

  • Communication: We may use your email address to send reservation confirmations or relevant promotional information.

  • Improving Our Services: We may conduct statistical analysis to evaluate and improve our website and services.

  • Legal Compliance: We may share data with legal authorities when necessary to comply with legal obligations or in response to lawful requests.

If you provide us with personal information about a third party, you confirm that you have obtained their authorization to share their data.

2. Non-Personal Data

Each time you visit our website, we automatically collect non-personal data, including traffic patterns and usage statistics. This data is collected through cookies, web beacons, and services like Google Analytics and is used to enhance our website's functionality and performance.

3. Cookies

Our website uses cookies to recognize your browser, remember preferences, and improve the user experience. You can manage your cookie settings through your browser. Disabling cookies may limit some website functionality. SAT Mexico DMC is not responsible for any reduced functionality resulting from your cookie preferences.

4. Account Security

You may update or modify your personal data at any time. You are responsible for maintaining the confidentiality of your account credentials. SAT Mexico DMC will act on instructions given by any person who can authenticate access to your account. We are not responsible for unauthorized account access resulting from shared or compromised login credentials.

If you wish to delete your information from our database, please contact us at bookings@satmexico.com.

Please notify us immediately of any suspected unauthorized use or security breach. If you suspect fraudulent credit card use, report it to your card issuer immediately and follow their procedures to dispute the charge.

5. Credit Card Security

We utilize advanced security measures to protect your payment data. To further protect your information:

  • Always log out and close your browser after completing your booking.

  • Notify your card issuer immediately if unauthorized charges appear on your statement.

Please note: Credit card payments are subject to a 5% processing fee and are only accepted for amounts under $1,000 USD.

6. Minors

Bookings can only be made by individuals 18 years of age or older. We do not knowingly collect data from minors.

7. Acceptance of Policy

By using our website and services, you accept the terms of this Privacy Policy. If you do not agree, do not provide personal data or use our services. SAT Mexico DMC reserves the right to update this policy at any time. Updates will be posted on our website and will take effect immediately.

8. Our Commitment to Privacy

SAT Mexico DMC ensures all employees are aware of and comply with this policy. If you have any questions or require further information, please contact us:

Phone: +52 55 3689 7600
Email: info@satmexico.com

For more information about data protection, visit the Federal Institute for Access to Information and Data Protection (INAI) website.